FAQ

To place an order for prescription glasses, we need two things

• a valid and recent prescription from your optometrist
• your pupillary distance (PD) which is the measurement between your eyes

Both pieces of information are necessary to ensure we prepare accurate lenses specifically for your vision needs. If you do not have a prescription of PD measurement, we can refer you to an optometrist to get the necessary information.

Absolutely. You can purchase any frame in our portfolio with lenses that have no prescription. Our polycarbonate lens with an anti-glare, scratch resistant coating comes standard with a frame purchase. In addition, you can upgrade your order to add blue-light filtering to a non-prescription lens.

We process orders typically within a business day of receiving them. If you need to alter your order, please email us within 24hrs, and we follow up to update your order. You can find our email on our contact page.

If you are purchasing multiple frames with different prescriptions (eg. for you and your partner), please place two separate orders to help us ensure we get the orders and prescriptions correctly. We offer free shipping, so multiple orders will not impact any shipping fees.

We’d love to help you find the right frame. It’s the part of our job that we love to do most! If you contact our in-house style consultant, we can get in touch to start helping you find brands and frames that suit you, your personality, and your style. Our stylist’s contact info can be found on the contact page.

As a licensed retailer, we source all of our brand collections directly from our licensed brand manufacturers. All of the frames are new stock and come with the original case and premium cleaning cloth from the brand. Our lenses are prepared and shipped within Canada.

We process orders within a business day of receiving them. Order fulfillment within Canada typically takes 12-14 business days.

Please email us at anytime for status updates, our team will respond within 24 hours. 

Once you have chosen your frame, you can enter your prescription details during checkout. To help verify accuracy you can also upload an image of your prescription. If the prescription is difficult to read, we can help contact your optometrist clinic to verify.

We will also need your pupillary distance (PD) to complete the order. The PD is simply the distance between your pupils in millimetres. If you do not have a prescription of PD measurement, we can refer you to an optometrist to get the necessary information.

If your prescription has expired we cannot fulfill your order. If your doctor provided an expiry date we have to defer to your doctor. You will have to get a new prescription, or we can refer you to another optometrist if you require.

If you have an optometrist, you can contact your clinic and authorize them to email us a copy of your prescription. Alternatively you can request a copy of your prescription from your optometrist and upload your prescription yourself. 

Once your prescription is received, we will take care of the rest!

We can fill most single vision prescription lenses. However if your prescription is strong or atypical, we will contact you before proceeding with your order.

For strong prescriptions, it likely means that we need to upgrade your lenses to a high index lens. If this is the case, we will contact you for approval before proceeding with the order.

We cannot guarantee that we can fill a prescription. However we’re always happy to consult with you to see if we’re able to help. Please contact us to start a conversation. 

Optical Lens Options

Polycarbonate lenses

• These lenses are thinner, lighter, and more durable than a standard plastic lens
• Anti-glare and scratch resistant coatings included
• +$50 CAD

1.67 High Index lenses 

• Thinner lens made for higher prescriptions
• Anti-glare and scratch resistant coatings included
• +$100 CAD

Blue Light Filter Add-on

• Available to add to your polycarbonate or 1.67 lens
• Available to add to non-prescription lenses for use as computer glasses
• Filters a higher amount of blue light than standard or high-index lenses
• Block 100% of UVA and UVB rays
• +$50 CAD

We currently do not offer progressive, multifocal, or bifocal lenses. Additional measurements are required to be measured in person by a licensed optician.