- Warranty claims are subject to Gold Square review; upon assessing a photo of the defect, any glasses or sunglasses classified as defective may be returned for a one time replacement. Our warranty does not cover damage caused by the wear and tear of everyday use, any damages caused by accident, abuse, neglect, shock, improper use, storage or handling, and unauthorized modifications or repairs that may occur at any time after shipment of the products.
Our warranty covers up to 365 days after delivery. Our warranty includes manufacturing defects such as missing components, imperfections in the lens, and soldering defects of temple hinges.
If you would like to inquire about a warranty claim, please email us at firstname.lastname@example.org and include a photo of the defect for our licensed optician team for inspection.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.